Terms & Conditions

Pre-Test: A Pre-Test is taken at the start of the programme. The first class is scheduled at least 5 working days after the Pre-Test.

LMS Account: The student receives an account for the learning platform at lms.ultimateducation.co.id. Login details and enrolment keys are personal and must not be shared.

Parental Consent: Students under 18 may only be activated after a parent or guardian has given consent.

Onboarding Session: The first session includes a 15-minute onboarding, in which the tutor explains the Pre-Test result and the study plan.

Package Validity: Silver 2 months, Gold 4 months, Premium 6 months, as stated in the enrolment confirmation. Group package validity is stated in the enrolment confirmation.

Unused Sessions: Sessions not used before the validity period ends expire and are forfeited, unless the delay was caused by Ultimate Education.

Validity Extension: An extension of the validity period is valid only if confirmed in writing by Ultimate Education.

Schedule Types: Two schedule types are available: fixed (same day and time each week) and flexible (the student books an available slot in the LMS).

Flexible Schedule Booking: For a flexible schedule, booking closes 6 hours before the class starts. Once a class is confirmed, it cannot be rescheduled.

Session Timing: A session begins and ends at the scheduled time. If the student joins late, the session still ends at the scheduled time.

Missed Sessions: A session missed without a valid reschedule counts as delivered.

Reschedule Request: A reschedule request must be submitted in the LMS, between 36 and 16 hours before the class starts. Requests made by WhatsApp or any other channel are not processed.

Reschedule Quota: The number of reschedules is limited to the quota shown in the LMS. When the quota reaches zero, no further reschedule is possible.

Fixed Schedule: The group schedule is fixed and cannot be changed.

No Rescheduling: No rescheduling is available for group classes, and no replacement class is provided if the student is absent.

UE Cancellation: If Ultimate Education cancels a group class, a replacement class is scheduled for the whole group.

Tutor Unavailable: If a tutor is unavailable, Ultimate Education informs the student at least 6 hours before the class and offers a new time. The student's reschedule quota is not used.

Late Notice: If notice is given less than 6 hours before the class, or the tutor does not attend, the student receives a replacement class and 7 extra days of package validity.

Remedy Form: Remedies under clauses 17 and 18 are given as class time or extended validity, never as a refund of fees.

Pre-Test & Final Test: A Pre-Test is taken at the start and a Final Test at the end of the programme. The student book is provided at the beginning of the programme.

Online Practice Tests: Online practice tests are available in the LMS according to the package purchased. If the LMS is unavailable, practice test access is extended by the time lost.

Session Recordings: Online sessions are recorded to the company cloud for quality review and so that the student can revisit the session. Recordings are the property of Ultimate Education and are kept and accessed only by authorised staff. For students under 18, the parent or guardian consents to this recording by signing the enrolment form.

No Reproduction: The student may not record, copy, resell, distribute or publish any class, material, question bank or test without the prior written consent of Ultimate Education.

Response Targets: Response targets on official channels: WhatsApp within 5 minutes, Instagram and TikTok direct messages within 30 minutes, email within 2 hours, during operating hours. Phone calls are answered by the third ring.

Complaint Handling: Complaints are handled within 1 × 24 hours. If a solution cannot be given immediately, the student is told the expected time to resolve it.

Class Announcements: Class announcements, such as holidays and schedule changes, are posted in the LMS at least 24 hours in advance, except in emergencies.

WhatsApp Usage: Only one WhatsApp number per student is allowed in a class group. WhatsApp is used for reminders and coordination; the LMS is the official record.

No Refunds: All fees paid are non-refundable. This applies to the programme fee, the registration fee and any add-on service, for both one-on-one and group classes.

No Refund Conditions: No refund is given for: sessions not used within the validity period; absence or late cancellation; changes to the student's own schedule, study plan or test date; change of mind; reaching a target score before the programme ends; or termination of the agreement by Ultimate Education for breach of these guidelines.

Promotions: Discounts, promotions and bonuses have no cash value and cannot be exchanged for money.

Policy Acknowledgement: This policy is explained by the consultant before payment. By completing payment and signing the enrolment form, the student confirms having read and understood every clause in section I above.

Expected Behaviour: The student behaves respectfully towards tutors, staff and other students, and does not engage in cheating, impersonation or any act that breaches the rules of a test provider.

No Guarantees: Ultimate Education does not guarantee any particular test score, university admission, scholarship or visa outcome, unless a separate written guarantee signed by Ultimate Education states otherwise.

Data Processing: Personal data (identity, contact details, attendance and test results) is processed to deliver the programme, manage the account and meet legal obligations, in line with Law No. 27 of 2022 on Personal Data Protection.

Data Rights: The student may request access to, correction of, or deletion of personal data by writing to support@ultimateducation.co.id, subject to the company's record-keeping obligations.

Marketing Consent: Ultimate Education does not publish a student's name, photograph, testimonial or results for marketing without separate written consent, which is optional and may be withdrawn at any time.